Onboarding is where we earn or lose the account. You would take a signed customer from an empty workspace to a live project in fourteen days — catalogue loaded, SOP configured, crews trained, first gate closed with you watching.
What you would be doing
- Run onboarding for new Growth and Enterprise customers, start to finish.
- Import catalogues, rate cards, drawing templates and existing SOPs, and improve them while you do it.
- Train operations leads and crews, in person where it matters.
- Sit with the customer through their first live install and fix what surprises them.
- Carry what you learn back to product with enough specificity to be actionable.
What we are looking for
- Three or more years in implementation, customer success or operations at a B2B software or EPC company.
- Genuine comfort with solar or construction operations vocabulary.
- The instinct to teach rather than to do it for them.
- Willingness to travel roughly a week a month.
Useful, not required
Prior hands-on solar EPC or O&M experience.Experience writing SOPs or QA checklists that people actually followed.
Why this role is interesting
You will be the reason a customer’s second project is easier than their first — and you will see the effect within a month.
How we hire
Step one
Intro call
Thirty minutes with the hiring manager. Mutual, not a screen.
Step two
Work session
Ninety minutes on a real problem from our backlog. Paid.
Step three
Team and craft
Two conversations with people you would work beside daily.
Step four
Offer
Within three working days of the last conversation, either way.