Website Terms of Use
Effective date: March 30th, 2026Welcome to Redesk.ai. These Terms of Use ("Terms") govern your access to and use of our websites, products, APIs, and related services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms and our applicable policies.Email: legal@redesk.ai
Address: 250 Greenwich St., Fl. 39, New York, New York 10007These Terms are a binding agreement between you and RePrime Inc.("Redesk.ai," "we," "us," or "our"). Your use of the Services means you accept all terms and conditions in this document, including any incorporated policies. Certain features may be subject to additional terms, which are incorporated by reference when applicable.Any disputes are subject to the dispute resolution terms in these Terms, including arbitration and class action waiver provisions where legally permitted.
Will these Terms ever change?
Notice of Updates
We may revise these Terms to reflect updates to the Services, changes in legal requirements, security practices, or product operations. When material updates are made, we provide notice via the website, account dashboard, email, or another reasonable channel.
When Changes Become Effective
Updated Terms become effective on the date indicated in the revision notice. Continuing to use the Services after that date means you accept the revised Terms. If you do not agree, you must stop using the Services.
What about my privacy?
Privacy Policy Relationship
Our Privacy Policy explains how we collect, use, disclose, and safeguard data. It is incorporated into these Terms by reference. Where this document and the Privacy Policy both apply, they are interpreted together to the fullest extent possible.
Children's Privacy
The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without lawful authorization. If you believe a child submitted personal information in violation of this policy, contact us at legal@redesk.ai so we can investigate and take appropriate action.
What are the basics of using Redesk.ai?
Account Eligibility
You must be legally capable of entering contracts and authorized to act for your organization where applicable. You are responsible for ensuring users under your account have proper permissions.
Account Security
You are responsible for maintaining account confidentiality, controlling access, and promptly reporting suspected unauthorized use. We may suspend access to protect users, data, and systems where security risks are detected.
Acceptable Use
You may not use the Services for unlawful, abusive, infringing, or harmful activity, including attempts to bypass security, disrupt operations, or misuse AI features in violation of law or contractual obligations.
What about messaging?
Consent to Communications
By using the Services, you consent to receive account, billing, and operational notices. We may also send product updates and educational communications consistent with your applicable preferences and legal requirements.
Opt-Out and Preferences
You may opt out of non-essential marketing messages by using unsubscribe controls or account settings. Transactional and security communications may still be sent where necessary to provide and protect the Services.
What are my rights in the Services?
License Grant
Subject to these Terms and payment obligations, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business operations.
Restrictions
You may not reverse engineer, distribute, resell, or create derivative services from our platform unless explicitly authorized in writing. Unauthorized scraping, automated extraction, or model abuse is prohibited.
Your Content Rights
You retain ownership of content you submit to the Services. You grant us limited rights to process and store that content solely to operate, secure, and improve the Services in accordance with law and our Privacy Policy.
Who is responsible for what I see and do?
Service Availability
We strive for reliable service availability but cannot guarantee uninterrupted operation. Scheduled maintenance, third-party failures, and force majeure events may impact uptime.
Disclaimers
Except where required by law, Services are provided "as is" and "as available" without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Liability Limits
To the maximum extent permitted by law, Redesk.ai is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption arising from use of the Services.
Will Redesk.ai ever change the Services?
Feature Modifications
We may add, modify, or retire features to improve quality, performance, security, and platform sustainability. Where practical, we provide advance notice for major changes that could materially affect workflows.
Suspension and Termination
We may suspend or terminate access for violations of these Terms, legal requirements, payment defaults, or security threats. You may terminate by discontinuing use and, where applicable, following account closure procedures.
Terms That Survive
Provisions related to ownership, payment obligations, disclaimers, liability limitations, dispute resolution, and other clauses that by nature should survive termination remain in effect after these Terms end.