The paperwork, in plain language

We commit to 99.9% monthly availability for the ReDesk production platform on Growth plans, and 99.95% on Enterprise plans with a signed order form. Availability is measured per calendar month as successful requests over total requests to the platform API and web application.

Live status and historical uptime are published on our status page.

• Scheduled maintenance announced at least 72 hours in advance, capped at 4 hours per month and run outside 09:00–21:00 IST.
• Emergency maintenance needed to close a security vulnerability.
• Failures caused by your network, your equipment, or third-party services you have connected.
• Beta, preview and sandbox features, which carry no availability commitment.
• Force majeure events outside our reasonable control.

If we miss the commitment in a month, you can claim a credit against the following month's fees. Claims must be made within 30 days of the end of the affected month.

Severity is set by impact, not by the channel you use. We will acknowledge within the target and keep you updated until resolution.

Any S1 incident gets a status page entry within 30 minutes, updates at least every hour while it is open, and a written post-incident review within five business days covering timeline, root cause and the changes we are making.