The paperwork, in plain language

This agreement, each order form, the Data processing addendum and the Service level agreement together form the whole contract. Where they conflict, the order form wins, then this agreement, then the addenda.

An order form takes effect when both parties sign it, and sets the subscription term, the products licensed, the entitlements and the fees.

We grant your organisation a subscription to the products named on your order form, for the number of seats, projects or metered units purchased. Entitlements are measured monthly.

• Seats are named users, not concurrent sessions. Reassigning a seat between people is fine; sharing one is not.
• Overages are invoiced at the rate on the order form, or you can move to a higher tier at any time with credit for the unused term.
• Affiliates listed on the order form may use the subscription under your account.
• Sandbox environments are included and are not counted against production entitlements.

The initial term is stated on the order form. It renews for successive periods of the same length unless either party gives written notice at least 30 days before the end of the current term.

Renewal pricing may increase by no more than 7% over the previous term unless we agree otherwise in writing.

Invoices are due 30 days from the invoice date unless the order form says otherwise. Undisputed overdue amounts accrue interest at 1.5% per month.

You will notify us of a disputed invoice within 15 days of receipt, and we will work it through together before any suspension.

Each party will protect the other's confidential information with at least the care it uses for its own, and will only disclose it to people who need it and are bound by equivalent obligations. This survives termination by three years.

We will defend you against third-party claims that the platform infringes an Indian patent, copyright or trade secret, and pay damages finally awarded. You will defend us against claims arising from your data or your use of the platform in breach of this agreement.

Each indemnity is conditional on prompt notice, sole control of the defence, and reasonable cooperation.

For 60 days after termination we will keep your workspace in read-only mode so you can export. Exports include projects, documents, bills of material, telemetry history and audit logs in open formats — CSV, JSON and the original uploaded files.

On request we will provide a written certificate of deletion once the retention window closes.