The paperwork, in plain language

These terms are an agreement between you and ReDesk Technologies Private Limited (“ReDesk”, “we”, “us”). They apply when you visit redesk.ai, create an account, or use any part of the ReDesk platform — ReDesk AI, ReStudio, RePartner, RePrime, ReLink, ReSure and ReCart.

By creating an account or using the platform you accept these terms. If you are accepting on behalf of a company, you confirm you have the authority to bind that company, and “you” means that company.

If your organisation has signed a Master subscription agreement or an order form with us, that document controls wherever it conflicts with these terms.

You need an account to use most of the platform. You are responsible for the accuracy of the information you give us, for keeping credentials confidential, and for everything that happens under your account.

• Use a work email address you control. Shared logins are not permitted on paid plans.
• Tell us within 24 hours if you believe an account has been compromised.
• You must be at least 18 and legally able to enter a contract.
• Workspace owners may add, suspend and remove members, and may access content created by their members.

You keep all rights to the project data, drawings, documents, telemetry and customer records you put into ReDesk. We claim no ownership over it.

You give us a limited licence to host, process, transmit and display that data — only so we can run the service for you, support you when you ask, and meet legal obligations. We do not sell it, and we do not use your customer data to train models for other customers.

The platform, its software, design, documentation and the ReDesk name and marks belong to us. We grant you a non-exclusive, non-transferable right to use the platform during your subscription, for your own internal business purposes.

You may not copy, reverse engineer, resell, or build a competing product from the platform, and you may not remove or obscure any proprietary notices.

Paid plans are billed in advance on the cycle shown at checkout or on your order form. Fees are exclusive of GST and any other applicable taxes, which are added at the prevailing rate.

Subscriptions renew automatically unless cancelled before the renewal date. Refunds are handled under our Refund and cancellation policy.

You can cancel at any time from workspace settings. We may suspend or terminate access if you breach these terms or the Acceptable use policy, if payment fails and stays unresolved for 15 days, or if we are required to by law.

On termination we keep your data available for export for 30 days, then delete it on the schedule described in the Privacy policy.

The platform is provided on an “as is” basis. Design outputs, sizing estimates, savings projections and subsidy calculations are decision-support tools — they are not engineering sign-off, financial advice, or a guarantee of regulatory approval. A qualified professional must review anything that goes to a customer or a regulator.

To the maximum extent permitted by law, our aggregate liability for any claim is limited to the fees you paid us in the 12 months before the claim arose. Neither party is liable for indirect or consequential loss.

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, and both parties agree to attempt good-faith resolution before filing.

Questions about these terms: legal@redesk.ai